FAQ

Is Spiritus Systems gear American made?

We are proud to harness the power of American manufacturing to build your equipment and use only the highest quality materials available. Spiritus Systems gear is Berry Amendment compliant, meaning it is made in America, by Americans, out of US-made materials. 

 

Do you offer a military/law enforcement discount?

We price our products as low as we can up front because we know that most of our customers are soldiers and law enforcement officers using their own paychecks to replace or supplement the gear they were issued. Because of this, we do not offer a discount for orders off the website.  

 

My unit wants to order in bulk. How do we do that?

We would love to supply your department or unit. Just shoot us an email at sales@spiritussystems.com, and a representative will reach out to you within two business days to get the process started. 

 

Can you build me a custom item or something you already make in a custom pattern?
We do not offer any custom services at this time. 

 

Can I get my items shipped to an APO/FPO/DPO?

We are happy to ship your items to you while you serve abroad. Keep in mind that it takes longer to process items through to your APO and allow plenty of time for your items to arrive. We are not responsible for items that do not make it to you before you change locations. Tracking also is unavailable once the package leaves the United States, so don't panic when you check it. 

 

I don't live in the US; can I still order Spiritus Systems equipment?

Due to export regulation and compliance, Spiritus Systems does not ship internationally except to customers in Canada and Mexico, as well as all APO/FPO/DPO locations.  

If you live in Europe or are an international buyer outside of North America, however, please visit tactical-kit.co.uk. Tactical Kit UK is the official Spiritus Systems product distributor for Europe and may be able to support your purchasing needs in other regions as well. Spiritus Systems does not guarantee that your region will be supported.

  

What shipping options do I have when placing an order on your website?

We ship all of our website orders through USPS exclusively at this time. We've had the best results with USPS, and the tracking provided helps you follow your order from our door to yours.

 

I placed two orders. Can Spiritus Systems combine them so I don't have to pay the extra shipping? 

While we understand you desire to save money on shipping, our shipping operation cannot efficiently capture orders mid-process and combine them. Your orders will be processed in the order they were received and sent out as individual orders. Please ensure your order is complete and the items that you need are added to your cart before you check out.

 

How long will it take to get my order?

We are every bit as impatient as you when we order something new, so we make sure orders are processed as quickly as possible. Website orders usually process and ship within 2-3 business days of purchase. USPS Priority Mail shipping usually gets from our plant in North Carolina to most CONUS locations within 2-4 business days, with parcel options sometimes adding 1-2 days to transport time. Keep in mind that shipping time estimates are not guaranteed and that international and APO shipments take longer than domestic routes.

 

What if I'm not home when my package arrives?

We do not offer signature confirmation. USPS will leave the package in your mailbox or at your front desk/door. If you are worried that your package may be stolen, please be present when it is delivered or specify a more secure delivery location, such as your office. Insured packages that are reported as delivered by USPS but missing by you are considered stolen for claims purposes and require additional paperwork for submission.

 

Am I able to purchase package protection for my order?

Yes. We realize unfortunate things sometimes happen and want you to have the option to protect your purchase. Route 1-Click Protect provides coverage against loss, theft, and damage and is available on all purchases made from our website. Protection can be added at checkout and is calculated based on purchase value. Any claims are submitted by you directly to Route and handled for you by Route through their app or via email. If shipping protection is not selected, we cannot be liable for purchases that are lost, stolen, or damaged. Per our terms and conditions, risk of loss shall pass to the buyer when the goods are delivered to the carrier. This contract shall be FOB at the seller’s place of business. For more information, please refer to their Terms and Conditions and www.route.com.


What if I want to return something?

If you receive a product with manufacturing or materials defects, please send an email to support@spiritussystems.com, and we will make it right. This applies to the original purchaser and is non-transferable. We reserve the right to verify proof of purchase when processing claims. 

 

For any other reason, we're happy to accept returns of unused, undamaged, defect-free products still in their original packaging, within fourteen (14) days of delivery. You will need to pay all return shipping charges, as well as a 10% restocking fee to cover the cost of restocking and inspection. 

 

Older versions of products cannot be exchanged for their newer versions.

 

Are items on the website that appear to be in stock actually in stock? 

We try to keep things simple. If it says it's in stock, we mean it, and you can buy it. If it's out of stock, you will not be able to add that item to your cart. We do not offer back orders or presales.  

 

When will the item I want be back in stock?

While most products are restocked before fully selling out, items that do sell out most often restock within 30-60 days. If an item is on the website but cannot be purchased, it most likely has not been discontinued but is simply temporarily out of stock. Please do not email us with stocking inquiries, as lead times are constantly changing, and the answer we give you today may be different tomorrow.

 

You can sign up for restock notifications for specific products to be notified when they are restocked; learn how at www.spiritussystems.com/restock-notification-tutorial. You also can sign up to receive restock alerts through the Telegram app at t.me/spiritusystems.

 

The cord-lock on my product is not working. What do I do?

Occasionally cord-locks for our products may arrive "unset." If your cord-lock seems to be broken/has no spring action, it likely just needs to be “set.” Squeeze the lock firmly between your thumb and index finger, applying enough pressure to the top of the lock to "pop" it, activating the spring mechanism. It may be harder than you think to set the cord-lock, so give is a good, hard squeeze. If you still cannot activate the cord-lock after applying pressure to it, please contact customer support. 

 

Do elastic magazine inserts make it difficult to reindex magazines one-handed?
Reindexing magazines into elastic may feel more difficult than other materials you may be used to, such as Kydex or injection-molded plastic, but becomes easy with a little practice. Get out there and train! Also, you should be asking yourself why you are training to reindex magazines this way?  Don't create a training scar that is going to get you killed by placing a broken or empty magazine into your chest rig. 

 

What are your Terms and Conditions and Privacy Policy?

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