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Careers

Spiritus Systems is currently seeking professionals to fill the following full-time positions at our Aberdeen, North Carolina manufacturing Facility. 

 

We are looking for dependable, hardworking individuals to join our team with the potential for growth and development. Please review our postings below and let us know if you think you're the right fit. 

 

OPEN POSITIONS

 

CUSTOMER SUPPORT REPRESENTATIVE

RESPONSIBILITIES

  • Manages the customer experience from beginning through completion, being the face of Spiritus Systems and providing excellent and timely care for all email, website, social media, phone and in-person inquiries.
  • Acts as customer support representative to any future applicable projects, such as a physical store expansion, that the company may embark on.
  • Creates and manages (assigns, tracks, and closes) support tickets on behalf of customers (including returns and quality issues), coordinating with other departments and outside contacts (e.g., carrier reps) as needed to assess and make decisions on the best outcome of service.
  • Evaluates daily order queues for release to Shipping (e.g., scans for large and/or fraudulent/suspicious orders, customer messages/emails), placing orders on hold and creating tickets as needed.
  • Develops and maintains a full understanding of all Spiritus Systems and third-party products to aid in providing product knowledge and assistance to customers. Directs customers to online resources for troubleshooting product issues; consults with other departments for assistance as needed.
  • Creates and maintains reports and documents based on customer interactions (e.g., canned response and ticket libraries, trackers, monthly QA reports).
  • Communicates with directors and department managers to facilitate customer interactions and outcomes.
  • Suggests to management ideas and recommendations for improving customer care.
  • Performs administrative, clerical, and other tasks regarding any aspect of customer support.
  • Organizes and evaluates efficiency through methods that may include workflow, workstation organization, and time management.
  • Fills in as back-up for the receptionist, greeting clients, visitors, and guests; determining the purpose of each person’s visit; and directing or escorting him/her to the appropriate location. Collects signed NDAs, manages the visitors’ and order pickup logs, signs out badges, etc.
  • Fills in as back-up for the receptionist to answer, screen, and direct phone calls to staff; takes messages and transfers calls.
  • Fills in as back-up for the receptionist to maintain security by following all Spiritus Systems safety/security policies and procedures.
  • May be required to work extended hours and/or weekends for customer support, especially but not limited to, the holiday retail season. 
  • May be required to attend trade shows and/or other company events.

REQUIRED QUALIFICATIONS

  • Motivated professional and independent self-starter with strong work ethic to contribute to team success and company vision.
  • Effective written and verbal communicator.
  • Ability to multi-task, prioritize, and manage time and projects effectively
  • Computer literate to include experience with Microsoft Office suite, such as Outlook, Word, Excel, PowerPoint, Teams, etc.
  • Presents a professional, welcoming businesslike image to clients, visitors, customers, and the public.
  • Physical requirements may include sitting, standing, lifting up to 50 pounds, bending, and kneeling for up to and including 8 hours. 

PREFERRED QUALIFICATIONS

  • Prior customer support and/or administrative experience.
  • A working knowledge and/or background of relevant industry or modern tactical equipment and its applications.
  • Familiarity with E-commerce platforms and/or CRM software

 

WHAT WE OFFER

  • Health, Dental, Vision & Supplemental Insurance Available after 90 days 
  • 401K Available after 1 year
  • Growth & Professional Development 
  • Unique Work Environment 
  • Competitive Pay DOE
  • Paid Holidays 

  

  To apply, please email your resume to jobs@spiritussystems.com

 

OPEN PRODUCTION POSITIONS 

 

Sewing Machine Operator

About you: You’re a professional. You are committed to producing products that are of high quality. You’re punctual with your time and familiar with working in a production facility. 

 

Responsibilities

  •  Performs basic sewing functions.
  • Able to sew straight lines and basic geometric shapes.

  • Able to assemble different types of textile materials into a finished product.

  • Able to read and interpret sewing technical packets and follow instructions.

  • Maintains quality control and takes appropriate action to maintain accuracy and precision.

  • Able to identify components and workings of sewing machine and perform basic daily maintenance.

 

Qualifications

  • Highly detailed person with good organization skills, logical thinker with strong follow-up and follow-through.
  • Ability to work 40 Hours a week. 

  • Ability to sit for long durations at various sewing machines. 

  • Ability and willingness to lift up to 50lbs of weight. 

 

 To apply, please email your resume to jobs@spiritussystems.com

 

 

 

Spiritus Systems is committed to equal employment opportunity (EEO). We will not discriminate against employees or applicants in relation to race, creed, color, national origin, sexual orientation, sex, disability, military status, marital status, victims of domestic violence, or any other characteristic protected by federal, state or local laws.